If you’re thinking about closing your Awin program, we’re here to help you understand the process and what to expect. This article explains what to consider before deciding to close, how to request closure, and the financial and access implications involved. It also outlines what happens during the notice period and after your account is fully terminated.
Before you close your program
If you’re considering closure due to performance or tracking concerns, we can support you with troubleshooting and optimization. Improving your program setup may help you achieve better results without needing to close.
You can review guidance on optimizing your program or testing tracking before making a final decision. Or if you prefer, reach out to discuss potential improvements.
If you have a dedicated Awin contact, please reach out to them. If not, you can get in touch with our support team by filling out the contact form.
How to close your program
To close your Awin program, please send us a written request. If you have a dedicated Awin contact, please reach out to them. If not, you can get in touch with our support team by filling out the contact form.
Make sure to include:
Subject line: Account Closure – [Program name(s) & ID(s)]
Description: Tell us why you’re closing your account. Understanding your reason helps us determine next steps.
Important
You must clear all outstanding invoices and validate pending transactions during the notice period before closure can be finalized.
Closure terms by platform plan
Awin Access
Minimum 3-month term from launch
14-day notice period for closure (unless otherwise agreed)
Please review the Awin Access Agreement for full terms.
Note
This plan is not applicable for ShareASale upgraded programs.
Awin Accelerate and Advanced
Closure terms vary depending on your contract. Please refer to your agreement for details.
What happens during and after closure
Phase | What to expect |
|---|---|
Notice period | You’ll continue to have access to your program and the platform while the notice period is active. |
After closure | Once your program is closed, your platform access is removed and any applicable monthly fees stop. |
Post-closure tracking | If transactions occur within you program’s cookie window after closure, you’ll receive an Excel file listing all pending transactions. You’ll be able to review so we can validate (approve or decline) them on your behalf. |
Final invoice | Your final invoice is issued after all pending transactions have been validated and processed. |
Final steps to complete the closure
Before your program can be fully closed, make sure that:
All pending transactions are validated.
All outstanding invoices are paid in full.
If any invoices remain unpaid after closure, they may be passed to a third-party debt collection agency. If you’re experiencing payment issues, please contact us as soon as possible so we can support you.
If you’re ready to close your program - or would like support exploring alternatives - our team is here to help. If you have a dedicated Awin contact, please reach out to them. If not, you can get in touch with our support team by filling out the contact form.
FAQ
Why do I need to provide a reason for closing my program?
Sharing your reason helps us understand whether any issues can be resolved before closure, such as performance concerns or technical troubleshooting. This allows us to support you effectively.
Can I reopen my program after closure?
You can contact Onboarding team who will guide you through this. If you have a dedicated Awin contact, please reach out to them. If not, you can get in touch with our support team by filling out the contact form.
What happens to my partners after my program closes?
Your partners will no longer be able to promote your program once closure is complete. Any transactions falling within your cookie window will still be captured and validated.
Will I still be billed after closure?
Monthly fees stop once your account is fully closed. However, you’ll receive a final invoice that includes any validated pending transactions.
How do I validate pending transactions after closure?
We’ll send you an Excel file of all pending transactions captured within your cookie window. You simply review, and approve or decline each one.
Will partners be notified that my program is closing?
Yes. We will notify partners 14 days before and on the day of closure. If you want to communicate your closure to them, you can use the Communication Center to send an update. Keeping your partners informed prevents confusion and maintains trust.
Do I need to remove tracking from my website before closure?
You don’t need to remove tracking immediately. However, once your account is closed, tracking won’t function. You can safely remove the tracking code after the closure process.
What happens to unpaid partner earnings?
Any pending commissions must be processed through your final invoice. Partners are paid only after you settle all outstanding balances.
What if my business has ongoing returns or cancellations after closure?
If returns or cancellations fall within your cookie or validation window, they’ll appear in the post‑closure transaction file we send you. You’ll still need to validate these so your final invoice is correct.
How long does it take to receive my final invoice?
Your final invoice is created after you validate all pending transactions. The timeline depends on how quickly validations are completed. Once everything is processed, we’ll issue the final invoice promptly.
Can I export my program data before closure?
Yes. If you’d like to keep a record of performance, contracts, or reporting data, make sure to download this before your platform access ends.
What if my business shuts down and I need to close my program immediately?
If your business is closing, let us know as soon as possible so we can support you through an accelerated closure.