This article explains the support available to self‑managed advertisers across all Awin plans. It outlines the tools, services, and resources designed to help you launch, manage, and grow your affiliate program with confidence.
Support included for all self-managed advertisers
If you’re on a self‑managed plan, you’re never on your own. You have access to a range of support options that help you get the most from your program.
A responsive support team: Our team is here to answer your questions and share expert tips to help you set up and optimize your program.
Webinar Centre: You can learn at your own pace with our on‑demand and live training webinars.
Help center: Search our extensive library of guides, walkthroughs, and best‑practice articles.
Ava, our virtual assistant: Ava is available 24/7 to give quick, reliable answers to common questions via the Awin platform (available in English only).
Developer support: Access technical documentation, APIs, and tools to support your technical setup.
On-demand services for all self-managed advertisers
If you’re on an Awin Access, Accelerate, or Advanced plan, you can request additional consultancy services for a small extra fee. These add‑on services give you tailored support at key points in your growth.
Launch: A one-hour consultancy call to guide you through onboarding and explore your marketing goals.
Reach: A one-hour consultancy call to help strengthen your affiliate program further within its first six months.
Elevate: A one-hour consultancy call designed for more mature affiliate programs, helping you supercharge your strategy.
Publisher gap analysis: We’ll review your account and identify 100 relevant, high‑performing partners missing from your program.
If you’d like to request an add-on, please contact us. You can get in touch with our support team by filling out the contact form.