Ava is Awin’s virtual assistant, available 24/7 in English. It helps you find information and complete tasks quickly.
Why you should use Ava
Ava helps you work faster by providing:
Clear guidance on using the Awin platform with direct links to relevant tools and resources including setup, tracking, reporting and payments.
Quick answers to common questions without leaving the platform or searching manually.
24/7 availability, so you can get reliable support anytime you need it.
Ava reduces delays by giving you direct, in-platform answers sourced from Awin’s full advertiser knowledge base.
Where to find Ava
To open Ava:
Log in to Awin platform.
Click the button Need help? Ask Ava at the bottom of the screen.
Type your question and press Enter.
How to use Ava
Ask your question in natural language, for example: How do I set up tracking?
Ava will return a concise answer based on Awin content and resources.
If more details exist, Ava will link you directly to the full article or the tool.
To view previous chats, click the clock icon in the top menu of Ava’s dialogue box. You can also search to quickly find a specific conversation.
Ava recommends
Feature availability
This feature is currently only available for UK programs.
Ava can also help you understand how your program is performing and decide what to focus on next.
Ask Ava about your program performance to get a personalized snapshot covering:
What’s working across your program.
What could be improved or needs your attention.
Recommended next actions to strengthen your performance.
Ava brings the most relevant insights together and turns them into clear next steps. This means you can make decisions faster, prioritize with confidence and spend more time growing your program.
Your Ava history makes it easy to return to previous recommendations, so you can pick up where you left off.