Support available on Awin (SaS)

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Awin Access, Accelerate or Advanced plans are designed for advertisers looking to leverage our cutting-edge technology and seamlessly connect with partners through an intuitive discovery tool. It ensures that you maintain full control over your affiliate program while benefiting from expert guidance and resources to help you succeed.

Comprehensive support and resources

If your on a self-service service package, you’re never alone in your journey. We offer a variety of support options, including:

  • Expert tips and best practices - Gain valuable insights to help you set up and optimize your program effectively.

  • Webinar Centre - Access live and recorded sessions covering essential affiliate marketing strategies.

  • YouTube tutorials - Watch step-by-step guides on using our self-service plans to its full potential.

  • Help center - Explore a wealth of resources tailored to support your affiliate growth.

  • Dedicated support team - Have questions? Our team is here to help. If you have a dedicated Awin contact, please reach out to them. If not, you can get in touch with our support team by filling out the contact form.

On-demand consultancy add-ons

For those looking to take their affiliate program to the next level, we offer optional consultancy services for a small fee.

  • Launch - A one-hour call designed to assist you in effectively starting with your affiliate marketing program on the Awin platform.

  • Reach - A one-hour consultancy call designed to help you maximize your program’s potential within the first six months.

  • Elevate - A strategic one-hour session for mature affiliate programs (typically after six months) to refine and enhance your approach.

  • Publisher gap analysis - A service that helps identify top-performing partners relevant to your industry, ensuring you maximize your reach.

If you’re interested in any of these add-ons, or unsure what service package you’re on, contact us. If you have a dedicated Awin contact, please reach out to them. If not, you can get in touch with our support team by filling out the contact form.