Why use Direct Debit?
Paying your Awin invoices through Direct Debit (DD) is a quick and hassle-free way to manage payments. It helps automate your billing, speeds up partner payments, and improves your program’s average payment time.
Note
Direct Debit is mandatory for advertisers on the Awin Access plan.
How to set up Direct Debit
To get started:
Request a mandate form: If you have a dedicated Awin contact, please reach out to them. If not, you can get in touch with our support team by filling out the contact form.
Check your bank account type: Make sure your account supports Direct Debit. Some types (e.g., savings or international accounts) may not be eligible.
Complete and return the form: Fill in your bank details and send the form back promptly.
Allow time for activation: It can take up to 10 working days for the mandate to become active. To avoid delays, submit your form at least 10 days before your billing date (1 or 15 of the month).
Once active, payments will be collected automatically.
Benefits of paying by Direct Debit
Reduces manual admin.
Enables faster partner payments.
Improves your average payment time.
Helps avoid account restrictions due to late payments.
Why am I getting payment reminders?
You may receive reminders for unpaid invoices if a Direct Debit payment fails. Common reasons include:
Insufficient funds
DD was cancelled or blocked by your bank
Incorrect bank details
Bank account closure
We attempt to collect the payment only once. If it fails, the DD mandate is removed and the invoice is marked overdue. To resume DD payments, you’ll need to submit a new mandate. If you have a dedicated Awin contact, please reach out to them. If not, you can get in touch with our support team by filling out the contact form.