This article explains how our additional service package options can support you with strategic insight and hands-on operational help - all designed to make managing and growing your program easier.
Important
Additional service packages are only available on the Awin Accelerate or Advanced plans. If you’re on Awin Access, you can learn about upgrading your plan here.
Why choose a service option
Every program is different. That’s why we offer a range of service options, from self-managed support for teams who prefer full control, through to high-touch, bespoke guidance for businesses that want an expert working alongside them.
You may want to consider purchasing an additional service package if your looking for:
Less day-to-day admin - with operational tasks handled for you so you can focus on growth.
Consistent, ongoing support - to stay aligned with your goals and uncover new opportunities.
Stronger strategic direction - with regular reviews, sector benchmarking and industry insights to guide decision-making.
More built-in opportunities - such as a publisher gap analysis and proactive partner suggestions.
What’s included
Below is an outline of the different elements a service package may include. The exact mix varies depending on your chosen package and business needs.
Contact and communication
We stay connected to help your program move in the right direction.
A support team responding to all queries within two business days.
A dedicated point of contact managing your requests directly.
Schedule calls on request or at regular intervals to review performance and opportunities.
Optimization, strategy and reporting
We help you understand performance drivers and discover new ways to grow.
Strategy sessions including performance reviews, updates and recommendations.
Publisher gap analysis and benchmarking to uncover relevant partners.
Competitor benchmarking insights (when comparable advertisers are available).
Housekeeping support
If time is tight, we can manage core operational tasks on your behalf such as:
Commission validations
Partner management
Asset management
Campaign creation
Upgrading to a service package
Programs vary in how much guidance and hands-on support they need, which is why our service packages range from light-touch assistance to comprehensive, expert management.
If you’d like to discuss or upgrade your service package, our team is here to help. If you have a dedicated Awin contact, please reach out to them. If not, you can get in touch with our support team by filling out the contact form.
FAQ
I’m on the Awin Access plan - can I recieve additional support options?
No. To unlock additional support, you’ll need to upgrade your platform plan to either Awin Accelerate or Awin Advanced. Learn more about upgrading here.
Can I choose individual service elements, or do I need to take a pre-defined package?
Either. Our team can recommend the option that best fits your needs. Contact us to learn more. If you have a dedicated Awin contact, please reach out to them. If not, you can get in touch with our support team by filling out the contact form.
Do insights include performance comparisons with direct competitors?
Where possible, we provide benchmarking insights using comparable advertisers.
Will the team manage partner relationships on my behalf?
For this level of support, a higher service package will be available to cover these program needs.
Does an Awin service package replace the need for me to manage my own program?
No. Service packages offer additional support at different levels, but you always remain in control of your program.
Can I stay fully self-managed without purchasing a service package?
Yes. You can continue running your program independently at any time. Service packages are optional and simply provide extra strategic or operational support if you need it.
If I choose to stay self-managed, can I still request one-off support?
Yes. Our team can help you identify a support add-on that doesn’t require moving to a full service package. Learn more about our service add-ons here.
Do service packages include support for specific campaigns or seasonal peaks?
Some packages include support for peak moment such as big sales periods or brand campaigns. The exact level of assistance depends on the package you choose.
Can agencies use Awin service packages on behalf of advertisers?
Yes. Agencies managing programs on Awin can benefit from additional support, depending on their client’s plan and service needs.
What happens if my service needs change over time?
Your service package can be reviewed and adjusted. Our team will help you align the level of support with your program’s next stage of growth.
Will I still have access to all platform features without a service package?
Yes. Service packages don’t change which platform features you can access. They simply provide additional guidance and hands-on support.
Can I upgrade or downgrade my service package at any point?
Yes. If your business needs shift, you can speak to our team to explore different service options.
Does Awin provide bespoke service packages?
Yes. For advertisers with more complex or evolving needs, our team can create a tailored package that offers more hands-on, expert support.
Who will I speak to once I have a service packages?
You’ll be assigned the appropriate level of contract for your chosen package - from a responsive support team to a dedicated point of contact for more hands-on service.