Note
Link status is only available for advertisers who have upgraded from ShareASale to Awin and are using the new prepayment model.
What is Link status
Link status indicates whether your affiliate links are Online (active) or Offline (inactive), based on your Available account balance. When your balance falls below $0, Link status switches to Offline, and all tracking links redirect to partner-defined fallback URLs.
When and how does Link status activate
Link status is triggered when your Available account balance drops below $0 and your program runs out of prepaid funds. This can happen due to:
Tracked transactions depleting your available balance.
Failed auto-deposit attempts.
Manual deposit delay or processing times.
Here’s what happens when your balance hits $0:
The program’s Payment status (Traffic light status) turns amber.
Link status goes offline and all affiliate traffic is redirected to the partner’s fallback URL.
You receive an email notification prompting you to add funds.
Once funds are restored and balance is positive, the Payment status returns to green and your affiliate links resume as normal. No manual reset is required.
How do I know if Link status is active on my program
You can check your program’s current Link status on Awin platform either from:
Billing > Prepayment page: Your available balance and affiliate link status - whether your links are online or offline - are displayed at the top of the page.
Settings icon > Program settings > Program profile: Information about your links status is on the left side panel.
Note
The Links status within the Program profile page is also visible to any partner who is joined or is looking to join your program.
Link status (online / offline)
An online / offline status is visible, giving you a near real-time snapshot of whether your program is active or not.
If you’re on prepayment, your program will show as Online unless the Link status is explicitly flagged as Offline.
If you’re on postpayment, your program defaults to Online.
This also shows within the Advertiser Directory, providing a clear signal to partners to understand which programs are available for promotion.
Payment status (Traffic light)
You can also refer to the familiar Payment status system in your Awin account, which reflects the financial/credit health of your account:
Green: You are within your credit limit. Approved commissions will be paid as usual.
Amber: You have exceeded your credit limit. Approved commissions are only paid once funds are added.
To review your payment status, go to Settings icon > Program settings > Program profile. Information about your payment status is in the left-hand column.
Important
The payment status doesn’t update in real time. If your balance drops below zero during the day, the amber status will only reflect the next morning.
To get an up-to-date view of your program status, always check your Prepayment page in the Awin platform. If it’s $0 or below, Link status is likely offline, even if your payment status still shows green.
Where to manage Link status and prepayment settings
Go to Billing > Prepayment to manage all your payment settings, including:
Deposit type (auto or manual)
Deposit amount (minimum $50)
Low balance alert threshold (minimum $50)
Payment method (ACH, wire or credit card)
Note
PayPal is not supported on the Awin platform.
Changes are effective immediately. To learn more, read our step-by-step guide on Awin’s payment settings.
How to prevent Link status from going offline
Important
Only account owners and admins with two-step verification (2SV) enabled can manage deposit settings.
Keeping your balance above zero is the best way to avoid disruptions. Here’s what we recommend:
Turn on auto-deposit: Set a trigger threshold and top-up amount in Billing > Prepayment so your balance tops up automatically.
Add a secondary payment method: A secondary payment method acts as a safety net, so if your primary payment fails, your links stay online without any manual intervention needed. Go to Billing > Prepayment > Payment methods and select Add a new payment method.
Monitor your available balance: Your balance updates in real time on the Billing > Prepayment page. You can see at a glance how close you are to your low balance threshold.
Set a low balance alert: Select the notification bell icon on the Billing > Prepayment page to set the threshold at which you’ll be alerted. Set this high enough to give yourself time to top up before your balance reaches $0.
Top up manually if needed: If auto-deposit is off or fails, go to Prepayment page and add funds manually.
Review payment failure alerts: If an auto-deposit fails, Awin retries failed card on day 1, 3 and 7.
Note
No retry payment attempts are made for ACH debit/credit.
For further help, please contact us. If you have a dedicated Awin contact, please reach out to them. If not, you can get in touch with our support team by filling out the contact form.