---
title: "Important housekeeping tasks"
slug: "important-housekeeping-tasks"
tags: ["Awin Classic", "New Awin"]
updated: 2026-07-13T14:40:47Z
published: 2026-07-13T14:40:47Z
canonical: "help.awin.com/important-housekeeping-tasks"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.awin.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Important housekeeping tasks

> [!CAUTION]
> New Awin and Awin Classic
> 
> This article includes features from both the new Awin and Awin Classic. Some features may only be available in one platform.

To help you fully optimize your affiliate program we have outlined the most important tasks you need to perform to keep your account running smoothly.

| Task | Action | Frequency |
| --- | --- | --- |
| Check transaction levels `Awin Classic` | - View the [monthly Publisher Performance report](https://ui.awin.com/go/advertiser?r=/merchant/{id}/report/affiliate-performance/index/network/awin/dateRange/lastMonth) along with the [Performance Over Time report](https://ui.awin.com/go/advertiser?r=/merchant/{id}/report/performance-over-time/index/network/awin/dateRange/lastMonth) to see if there’s any significant drop in transactions. If so, this may indicate a tracking issue which will require you to run a [test transaction](https://ui.awin.com/go/advertiser?r=/advertiser-integration-tool/trackingwizard/en/awin/merchant/{id}) to investigate further. | Daily |
| Process all partners applications (applicable only if you have automated partner approvals disabled) `New Awin and Awin Classic` | - Review [pending partners](https://app.awin.com/%7Blocale%7D/awin/advertiser/%7BadvertiserId%7D/partnerships/all), and approve or decline their applications. If their primary URL appears irrelevant, they may intend to promote you through other websites. - If you don’t want to approve a partner, please provide a reason. | Daily / weekly |
| Review pending commission payments and transaction queries `New Awin and Awin Classic` | - Frequent review enables faster return on investment for partners, encouraging them to work more closely with you. - Review [pending commission payments](https://app.awin.com/%7Blocale%7D/awin/advertiser/%7BadvertiserId%7D/commissions/review) and approve or decline transactions. - Check for any [Transaction Queries](https://ui.awin.com/go/advertiser?r=/awin/merchant/{id}/transaction-query) submissions from either cashback or loyalty partners whose members’ transactions may have not tracked or have tracked as incorrect. - If you have a high volume of transactions, [batch validation](/advertisers/docs/validating-transactions#batch-validating-pending-transactions) is recommended. | Weekly |
| Maintain a healthy product feed (applicable if you have a product feed) `Awin Classic` | - Check that you are always passing correct prices in your feed. - Ensure that new products are correctly mapped. - If your product information changes frequently, then an automated data feed upload method should be implemented with the network. | Weekly |
| Engage in regular partner communication `Awin Classic` | - Inform partners about your best selling products, offers and discounts. - Keep them up to date with any changes to your program and offer incentives where possible. - Discounts and commission increases can help to increase exposure and should be communicated. - The best method of communication is the [Communication Center](https://ui.awin.com/go/advertiser?r=/communication-centre/en/awin/advertiser/{id}/communications). - Speak with your top 5-10 partners regularly. | Weekly / monthly |
| Develop your partner relationships `Awin Classic` | - Speak with your partners regarding targets, bonuses or private commissions (if applicable). - For your top performing partners we advise adopting a direct line of communication via email or telephone. | Ongoing |
| Manage and upload any new creatives `Awin Classic` | - Ensure that any new banner creative is available for partners within the [My Creative](https://ui.awin.comgo/advertiser?r=/awin/merchant/{id}/my-creative) tool. - Never delete banners, but update them with new ones. | As required |
| Website URL or domain changes | - Please advise us if there are any technical changes to your site as soon as possible so we can ensure this doesn’t affect tracking. | As required |
| Discount codes and seasonal promotions `Awin Classic` | - Upload generic discount codes as often as necessary in your account through the [My Offers](https://ui.awin.com/go/advertiser?r=/awin/merchant/{id}/promotion) tool. - Supply bespoke codes for specific partners and enable Voucher Attribution through the My Offers tool. | As required |
| Update your profile with any new contact details `New Awin and Awin Classic` | - Please update any new contact details for your program to ensure partners have the correct contact details to speak to a member of the team. - You need to contact us for any updates to invoice/finance contact details. If you have a dedicated Awin contact, please reach out to them. If not, you can get in touch with our support team by filling out the [contact form](http://app.awin.com/{locale}/awin/advertiser/{advertiserId}/support). | As required |